Refund policy

  • No Refunds, Only Replacements
    Your satisfaction is our priority! While we do not offer refunds, we are happy to provide a hassle-free replacement option. Please note that shipping costs for replacements will be borne by the customer.

  • 7-Day Replacement Window
    You have a generous 7-day period from the date of delivery to request a replacement, ensuring you have plenty of time to assess your purchase.

  • Eligibility for Replacement
    To be eligible, kindly ensure the product meets the following criteria:
    • It remains in its original, unused condition with tags intact.
    • It is returned in its original packaging along with the receipt or proof of purchase.

  • Seamless Replacement Process
    We’ve made the replacement process simple and stress-free:
    1. Reach out to us at  marketing@crescobags.com or call +91-9803010009.
    2. Once your replacement is approved, we’ll provide a return shipping label and clear pickup instructions.
  • Extensive Pickup Coverage
    With coverage across over 9,000+ pin codes, we strive to make returns as convenient as possible. If pickup isn’t available in your area, we kindly request you to send the parcel to our warehouse in Punjab.

  • We’re Here for You!
    For any replacement queries, feel free to contact our friendly customer care team via email or phone. We’re here to help every step of the way! You can always contact us for any replacement question at marketing@crescobags.com  or Call us at +91-9803010009